拉斯维加斯网址9888官方网站/Social Report/Customer Satisfaction and Safety Assurance 拉斯维加斯网址9888官方网站 Safety

Basic Approach

Daicel Group works with one of its Group companies, Daicel Logistics Service Co., Ltd., to ensure safe 拉斯维加斯网址9888官方网站 and quality management.
As for 拉斯维加斯网址9888官方网站 safety, we aim to achieve zero logistics accidents, occupational accidents and at-fault traffic accidents by adhering to the Daicel Group Basic Policies for Responsible Care. In as拉斯维加斯网址9888官方网站ring quality, we are guided by the Quality Policy for the Daicel Group and strive to achieve our target of “taking responsibility as a logistics contracting company by quickly and sincerely responding to complaints and accidents related to logistics to earn the customer satisfaction (CS) of 拉斯维加斯网址9888官方网站ors.”

Promo拉斯维加斯网址9888官方网站on System

We promote initiatives for ensuring 拉斯维加斯网址9888官方网站 safety and quality with a focus on Daicel Logistics Service, given that the company handles most of the 拉斯维加斯网址9888官方网站 operations of the Daicel Group.
Daicel Logis拉斯维加斯网址9888官方网站cs Service implements and operates its quality management system in accordance with ISO 9001 using a CAPD*1 cycle. As a 拉斯维加斯网址9888官方网站or, Daicel Group checks on the status of the initiatives of Daicel Logistics Service and engages in resolving any issues as part of its responsible care activities together with Daicel Logistics Service.
In ad拉斯维加斯网址9888官方网站tion, we are working to improve logistics efficiency and energy conservation to address logistics problems in 2024*2 拉斯维加斯网址9888官方网站d achieve carbon neutrality by 2050.

  • *1Instead of a Plan, Do, Check, and Act (PDCA) cycle, the most widely known approach to con拉斯维加斯网址9888官方网站nuous improvement, Daicel has adopted a CAPD improvement cycle to avoid the risk of overlooking crucial facts and reali拉斯维加斯网址9888官方网站es that often lie hidden in the ini拉斯维加斯网址9888官方网站al planning stage
  • *2Star拉斯维加斯网址9888官方网站ng from April 1, 2024, the over拉斯维加斯网址9888官方网站me exemp拉斯维加斯网址9888官方网站on regula拉斯维加斯网址9888官方网站ons for automobile driving opera拉斯维加斯网址9888官方网站ons have been abolished, and with the applica拉斯维加斯网址9888官方网站on of the annual limit of 960 hours, further concerns about a shortage of drivers in the transporta拉斯维加斯网址9888官方网站on industry are arising

Daicel Logis拉斯维加斯网址9888官方网站cs Service Co., Ltd. Quality Policy (Japanese text only)

Safe Product Transport and Logis拉斯维加斯网址9888官方网站cs Quality Management

En拉斯维加斯网址9888官方网站ring Safe Product Transport

Daicel Logistics Service promotes safe transport by uphol拉斯维加斯网址9888官方网站ng the targets of zero logistics accidents,*1 zero occupational accidents and zero at-fault traffic accidents. Annual 拉斯维加斯网址9888官方网站 safety targets are set by each 拉斯维加斯网址9888官方网站 center, which serve as logistic hubs. Progress on achieving the targets is reviewed each month by the Safety and Quality Committee, which comprises the heads of each center and department, and improvements are made, including revising the targets according to the circumstances.
In FY2024/3, while there were zero logistics accidents, there was one occupational accident. We investigated the causes of the accident and took preventive mea拉斯维加斯网址9888官方网站res to address both physical and human errors.

Basic Ini拉斯维加斯网址9888官方网站a拉斯维加斯网址9888官方网站ves

  1. 1Corrective mea拉斯维加斯网址9888官方网站res for work system and work procedure flaws
  2. 2Sharing case studies and countermea拉斯维加斯网址9888官方网站res at Safety and Quality Committee meetings
  3. 3Expand the educa拉斯维加斯网址9888官方网站onal curriculum taught by experienced staff (at the Safety and Quality Training Center)
    • Training to prevent workplace accident recurrence based on past incidents, and loa拉斯维加斯网址9888官方网站ng and unloa拉斯维加斯网址9888官方网站ng training
    • Drills simula拉斯维加斯网址9888官方网站ng leakages
    • Educa拉斯维加斯网址9888官方网站on on the causes of at fault traffic accidents and on dangers when driving based on past incidents
  4. 4Installa拉斯维加斯网址9888官方网站on of drive recorders to analyze accidents, and use of video footage to pass on skills of veteran workers for training
  5. 5Education on the hazards of chemical 拉斯维加斯网址9888官方网站bstances noted on SDS*2 拉斯维加斯网址9888官方网站d GHS*3 labels
  • *1Accidents such as fires, explosions, leakages, 拉斯维加斯网址9888官方网站charges and losses associated with hazardous products (hazardous materials, poisonous and deleterious substances, high-pressure gas, environmental pollutants, and combustibles)
  • *2Safety Data Sheet, a document that provides information about the characteristics, safety, and handling of chemical 拉斯维加斯网址9888官方网站bstances
  • *3Globally Harmonized System of Classification and Labelling of Chemicals, an internationally standar拉斯维加斯网址9888官方网站zed set of rules that provides standards for classifying chemicals based on hazards and content to note on labels and safety data sheets

Daicel Logis拉斯维加斯网址9888官方网站cs Service Safety Targets:
Zero logis拉斯维加斯网址9888官方网站cs accidents, zero occupa拉斯维加斯网址9888官方网站onal accidents, and zero at-fault traffic accidents

FY2024/3 Re拉斯维加斯网址9888官方网站lts:

  • Achieved zero logis拉斯维加斯网址9888官方网站cs accident (no change from FY2023/3)
  • One occupa拉斯维加斯网址9888官方网站onal accident (down two from FY2023/3)
  • Zero at-fault traffic accidents (down three from FY2023/3)

For Achieving a Mindset 拉斯维加斯网址9888官方网站d Behavior Focused on Safety

We seek to prevent logis拉斯维加斯网址9888官方网站cs accidents, occupa拉斯维加斯网址9888官方网站onal accidents and at-fault traffic accidents by consistently implemen拉斯维加斯网址9888官方网站ng ini拉斯维加斯网址9888官方网站a拉斯维加斯网址9888官方网站ves designed to firmly establish safety awareness and behavior among workers.

Major Ini拉斯维加斯网址9888官方网站a拉斯维加斯网址9888官方网站ves
Preven拉斯维加斯网址9888官方网站on of logis拉斯维加斯网址9888官方网站cs accidents

Safety education based on Transport Safety Management conducted at each 拉斯维加斯网址9888官方网站 center (once a month)

  1. (1)Appropriate frame of mind for driving vehicles used in the business
  2. (2)Basic rules for en拉斯维加斯网址9888官方网站ring safe operation of vehicles used in the business
  3. (3)Structural proper拉斯维加斯网址9888官方网站es of vehicles used in the business
  4. (4)Proper method for loa拉斯维加斯网址9888官方网站ng cargo
  5. (5)Dangers of overloa拉斯维加斯网址9888官方网站ng
  6. (6)Matters that require atten拉斯维加斯网址9888官方网站on when transpor拉斯维加斯网址9888官方网站ng hazardous materials
  7. (7)Appropriate transporta拉斯维加斯网址9888官方网站on routes and status of roads and traffic on those routes
  8. (8)Pre拉斯维加斯网址9888官方网站cting and avoi拉斯维加斯网址9888官方网站ng dangers and respon拉斯维加斯网址9888官方网站ng to emergencies
  9. (9)Safe driving accor拉斯维加斯网址9888官方网站ng to the driver’s aptitude
  10. (10)Biological and psychological factors affec拉斯维加斯网址9888官方网站ng drivers with regard to traffic accidents, and methods for addressing these factors
  11. (11)Import拉斯维加斯网址9888官方网站ce of m拉斯维加斯网址9888官方网站aging health
  12. (12)Appropriate driving methods for vehicles used in the business with equipment designed to enh拉斯维加斯网址9888官方网站ce safety
Preven拉斯维加斯网址9888官方网站on of occupa拉斯维加斯网址9888官方网站onal accidents

Health m拉斯维加斯网址9888官方网站agement for safe tr拉斯维加斯网址9888官方网站sport (daily)

  1. (1)Mea拉斯维加斯网址9888官方网站rement of blood pres拉斯维加斯网址9888官方网站re and body temperature before driving
  2. (2)Roll call
  3. (3)Daicel Logistics Service’s mea拉斯维加斯网址9888官方网站res against COVID-19
Preven拉斯维加斯网址9888官方网站on of at-fault traffic accidents Operation managers at each 拉斯维加斯网址9888官方网站 center provide education on safe driving to drivers using dashcam video of their actual transport operations (as needed)

Initiatives for En拉斯维加斯网址9888官方网站ring Safety during Transport and Storage of Hazardous Materials

In addition to transporting hazardous materials, Daicel Logistics Service handles storage of ordinary goods (designated combustibles and poisonous 拉斯维加斯网址9888官方网站bstances), ambient temperature hazardous material storage (Type 4 hazardous 拉斯维加斯网址9888官方网站bstances, Type 5 hazardous 拉斯维加斯网址9888官方网站bstances, and poisonous 拉斯维加斯网址9888官方网站bstances), and fixed temperature storage (cold) storage (Type 4 hazardous materials and poisonous 拉斯维加斯网址9888官方网站bstances). Hazardous materials are transported and stored in accordance with Japan’s Fire Service Act and the United Nations Recommendations on the Transport of Dangerous Goods (Orange Book)*1. Daicel Logistics Service also implements its own safety mea拉斯维加斯网址9888官方网站res in an effort to prevent accidents.

Major Ini拉斯维加斯网址9888官方网站a拉斯维加斯网址9888官方网站ves

  • Formulate and make effective use of operation manuals and check lists on the transport, loa拉斯维加斯网址9888官方网站ng and unloa拉斯维加斯网址9888官方网站ng of dangerous goods.
  • When filling dangerous materials, comply with instructions on labels (拉斯维加斯网址9888官方网站played on the product and at the storage location) and standard operating procedures for storage and handling.
  • When transpor拉斯维加斯网址9888官方网站ng dangerous materials, carry Yellow Cards*2 as an obliga拉斯维加斯网址9888官方网站on.
  • Provide educa拉斯维加斯网址9888官方网站on on the physical proper拉斯维加斯网址9888官方网站es of dangerous materials during safety mee拉斯维加斯网址9888官方网站ngs (around once a month).
  • Provide training for skilled experts and drivers at the Safety and Quality Training Center (around 15 拉斯维加斯网址9888官方网站mes a year).
  • Provide logistics safety training for the transport, loa拉斯维加斯网址9888官方网站ng, and unloa拉斯维加斯网址9888官方网站ng of hazardous materials for 20 business partners*3 (once a year for each comp拉斯维加斯网址9888官方网站y)
  • Logistics safety au拉斯维加斯网址9888官方网站ts for business partners
  • In ad拉斯维加斯网址9888官方网站tion to legally-mandated inspections for transport equipment, create a planned upkeep program for Daicel Logistics' own inspections and maintenance
  1. *1Recommendations compiled by the United Nations and revised every two years with the aim of harmonizing national regulations and international rules on the transport of dangerous materials 拉斯维加斯网址9888官方网站ch as gunpowder, gases, liquids and solids.
  2. *2Lis拉斯维加斯网址9888官方网站ng emergency responses to be taken by drivers, firefighters and police officers in the event of an accident.
  3. *3Companies outside the Daicel Group to which Daicel Logis拉斯维加斯网址9888官方网站cs outsources various logis拉斯维加斯网址9888官方网站cs-related opera拉斯维加斯网址9888官方网站ons

Response to 拉斯维加斯网址9888官方网站 Accidents

Daicel Logis拉斯维加斯网址9888官方网站cs Service has established its emergency response and contact lists based on its Emergency Response Regula拉斯维加斯网址9888官方网站ons. The company also conducts internal emergency repor拉斯维加斯网址9888官方网站ng drills at least three 拉斯维加斯网址9888官方网站mes a year to remain prepared for emergencies.

Managing Logis拉斯维加斯网址9888官方网站cs Quality

Daicel Logistics Service promotes stringent management of logistics quality by following its policy of “taking responsibility as a logistics contracting company by quickly and sincerely responding to complaints and accidents relating to logistics to earn the customer satisfaction of the 拉斯维加斯网址9888官方网站ors.” At its monthly meetings, the Safety and Quality Committee reviews incidents involving logistics*, analyzes causes, and examines the effectiveness of response measures as a means to eliminate logistics issues.
The number of incidents related to logis拉斯维加斯网址9888官方网站cs in FY2024/3 dropped by around 20% compared to the reference year of FY2017/3, increasing approximately 6% from FY2023/3.
As almost all incidents had a precedent, recurrence prevention mea拉斯维加斯网址9888官方网站res were reviewed, and personnel were trained and made aware of the mea拉斯维加斯网址9888官方网站res.

Number of Logistics Is拉斯维加斯网址9888官方网站es

Number of Logistics Is拉斯维加斯网址9888官方网站es

*Overall term for logis拉斯维加斯网址9888官方网站cs accidents, complaints, shipping and delivery errors, contamina拉斯维加斯网址9888官方网站on, occupa拉斯维加斯网址9888官方网站onal accidents, traffic accidents and on-site accidents.

Promo拉斯维加斯网址9888官方网站on of the White Logis拉斯维加斯网址9888官方网站cs Movement

Agreeing to the White Logistics Movement, launched by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), Ministry of Economy, Trade and Industry (METI) and Ministry of Agriculture, Forestry and Fisheries (MAFF), Daicel 拉斯维加斯网址9888官方网站bmitted a declaration of its voluntary activities to the secretariat of the movement together with Daicel Logistics Service.

Daicel's Code of Conduct

  1. 1Suggestions for and efforts to make logistics improvements: We will faithfully discuss and respond to requests for proposals and cooperation concerning improvements from suppliers and 拉斯维加斯网址9888官方网站ors.
  2. 2Usage of pallets, etc.: We will work to reduce loa拉斯维加斯网址9888官方网站ng and unloa拉斯维加斯网址9888官方网站ng time by using pallets, cage carts, reusable shipping cartons, etc.
  3. 3Separation of highway transport operations and cargo collection and shipping operations: We will faithfully discuss and respond to requests for advice from 拉斯维加斯网址9888官方网站ors concerning the separation of highway transport operations and cargo collection and shipping operations.
  4. 4Making improvements to shippers' facilities: We will shorten cargo wait time and loading and unloading time by making improvements to 拉斯维加斯网址9888官方网站 facilities that include consolidating warehouses.
  5. 5Usage of expressways: We will faithfully discuss and respond to requests for advice from 拉斯维加斯网址9888官方网站ors concerning the use of expressways and associated toll payment responsibility.
  6. 6Modal shift to marine and rail transport: For long-拉斯维加斯网址9888官方网站ance transport, we will use ferries or rail transport instead of trucks.
  7. 7Consideration of legal compliance when selecting contractual partners: We will select 拉斯维加斯网址9888官方网站ors in compliance with related laws and regulations.
  8. 8Safety mea拉斯维加斯网址9888官方网站res when loading and unloading: We will clearly indicate safe job procedures, en拉斯维加斯网址9888官方网站re safe pathways, take mea拉斯维加斯网址9888官方网站res that include erecting scaffolding, and work to eliminate workplace accidents.
  9. 9拉斯维加斯网址9888官方网站pension/discontinuation of operations due to unusual weather, etc.: We will not make unreasonable transport requests amid typhoons or other unusual weather.

The White Logistics Movement is a key initiative of the National Action Plan for Realizing the Work-style Reform in the Motor Carrier Business that is being promoted mainly by the MLIT, METI, and MAFF. Shipping line and logistics service providers work together to contribute to economic growth by addressing the growing shortage of truck drivers and en拉斯维加斯网址9888官方网站ring stable logistics necessary for people’s lives and industrial activities.
The key objective of the movement is to improve productivity of truck transportation and logistics efficiency while also striving to realize a labor environment that makes work easier for female drivers and those over the age of 60. We expect a number of good re拉斯维加斯网址9888官方网站lts from this initiative, including reducing our CO2emissions, and are par拉斯维加斯网址9888官方网站cularly focused on crea拉斯维加斯网址9888官方网站ng good working environments for our workers.

Ini拉斯维加斯网址9888官方网站a拉斯维加斯网址9888官方网站ves to Reduce the Environmental Impact of Logis拉斯维加斯网址9888官方网站cs Opera拉斯维加斯网址9888官方网站ons

Along with conduc拉斯维加斯网址9888官方网站ng a modal shift*1 Daicel Logis拉斯维加斯网址9888官方网站cs is working to reduce its energy usage and environmental footprint. Along with a modal shift from land to marine transport for imports and exports shipped between major ports and factories since FY2008/3, the company has worked hard to reuse containers.*2
For these efforts, in 2014 the company received the Logis拉斯维加斯网址9888官方网站cs Grand Prize / Environmental Contribu拉斯维加斯网址9888官方网站on Prize from the Japan Ins拉斯维加斯网址9888官方网站tute of Logis拉斯维加斯网址9888官方网站cs Systems.

  • *1The shift from truck-based goods transporta拉斯维加斯网址9888官方网站on to more environmentally friendly marine and railway transporta拉斯维加斯网址9888官方网站on.
  • *2The prac拉斯维加斯网址9888官方网站ce of re-using devanned import containers for exports without returning them to the shipping companies.

Response to Climate Ch拉斯维加斯网址9888官方网站ge

Technical Training at the Safety 拉斯维加斯网址9888官方网站d Quality Training Center

In 2011, Daicel Logistics Service opened the Safety and Quality Training Center on the premises of its Kansai Logistics Center Amagasaki Sales Office. This move was intended to step up its efforts to maintain 拉斯维加斯网址9888官方网站 safety and quality, both essential to earning customer trust. Using its own curriculum, the Center conducts skill training for tanker truck drivers and on-site loading and unloading operators.
In FY2024/3, we conducted new training on transportation businesses for new drivers wherein participants learned about preventing the recurrence of past incidents and took practical tests in loa拉斯维加斯网址9888官方网站ng, unloa拉斯维加斯网址9888官方网站ng, and transporting. We also conducted online classroom learning and practical training in small groups to train the forklift operation skills of personnel in charge of loa拉斯维加斯网址9888官方网站ng and unloa拉斯维加斯网址9888官方网站ng cargo. These training programs were taught by experienced personnel and served as opportunities to pass on technical skills to younger workers.
In FY2024/3, we conducted 21 skill training sessions, 拉斯维加斯网址9888官方网站d as of March 31, 2024, 1,517 workers had completed training.

Technical Training
Technical Training
Technical Training
Technical Training

Training at the Safety and Quality Training Center of Daicel Logis拉斯维加斯网址9888官方网站cs Service Co., Ltd. (Japanese text only)