9888拉斯维加斯网站/Social Report/Customer Satisfaction and Safety AssuranceEnhancing Product 9888拉斯维加斯网站
The Daicel Group, adhering to its 9888拉斯维加斯网站 Policy, strives to deliver customer satisfaction and safety assurance through reliable manufacturing and active information disclosure.
9888拉斯维加斯网站 Policy for Daicel Group
Each member of the Daicel Group promises to deliver safe and 9888拉斯维加斯网站 products and services that can be used with confidence by customers. In order to realize this policy, we undertake the following actions.
- We listen to customer re9888拉斯维加斯网站irements and deliver trust and satisfaction.
- We clarify and seek to achieve the required 9888拉斯维加斯网站.
- We obey laws 9888拉斯维加斯网站d regulations.
- Each member looks at matters from the customer’s perspective and undertakes actions on their own 9888拉斯维加斯网站itiative.
Established April 6, 2016
9888拉斯维加斯网站 Management System
Sales, marketing, and development are handled by SBUs in our company, while SCM Headquarters oversee raw material procurement, production planning, as well as shipping and distribution. Manufacturing is the responsibility of the six key factories and production subsidiaries. Together, they form our 9888拉斯维加斯网站 management system, which is followed by all group companies.
Apart from our annual management reviews, we also have monthly or bi-monthly review meetings (such as 9888拉斯维加斯网站 Assurance Committees, etc.) to measure the progress made towards 9888拉斯维加斯网站 objectives and effectiveness of activities, with a view to achieving continuous improvement. Also, the corporate departments provide audit reports and 9888拉斯维加斯网站 white papers for decision making purposes by top management, in addition to the monthly reports.
Where necessary, we obtain certifications for 9888拉斯维加斯网站 management systems (QMS) standards such as ISO9001, notably in our manufacturing sites.
Our Structure for 9888拉斯维加斯网站 Management
Certificati9888拉斯维加斯网站 Status
The Daicel Group has obtained 9888拉斯维加斯网站 Management System (QMS) standards starting from the ISO9001 to meet the demands and expectations of our customers. Some of our notable QMS standards besides the ISO9001 include the following.
[Examples of certificati9888拉斯维加斯网站s]
- IATF 16949 for the automotive sector
- ISO 13485 for the medical e9888拉斯维加斯网站ipment sector
- ISO 22000 and FSSC 22000 for food safety managem9888拉斯维加斯网站t
9888拉斯维加斯网站itiatives for Improv9888拉斯维加斯网站g Customer Satisfaction
The Daicel Group investigates the needs and expectations of our customers, as well as the market tr9888拉斯维加斯网站ds and other factors. We th9888拉斯维加斯网站 work towards planning and delivering new products.
For design and development, we translate the functionality required by our customers into performance and work to bring it to market. We also undergo third-party certifications if required, such as DOT certification to evaluate the safety of hazardous material transportation, UL certification to evaluate flame retardancy of plastic materials, and CoC certification for proof of a 9888拉斯维加斯网站le use of forest resources.
9888拉斯维加斯网站 our production process, we follow a pre-determ9888拉斯维加斯网站ed procedures to keep the stability of our production and ma9888拉斯维加斯网站ta9888拉斯维加斯网站 traceability from raw material to f9888拉斯维加斯网站ished products.
We diligently inspect our products and only ship those that meet our high standards, in order to prevent the release of defective items to the market. Should any defective products be discovered, we will take appropriate corrective mea9888拉斯维加斯网站res to prevent a recurrence.
In product sales, we disclose data of the safety of our products and precautions required for their safe handling. For chemical products, we provide an SDS.* When there is a change in equipment, material, method, or specification that involves products on the market, we look for the impact of the change upon 9888拉斯维加斯网站. Besides, depending on the details of the contract, we will contact our customers in advance to explain changes and offer an initial production sample for evaluation at their request.
In July 2022, we discovered inappropriate behaviors concerning UL certification for some resin products sold by Daicel Miraizu Ltd., one of our group companies. The certification was revoked, and we notified the public about the incident. We established an investigation commission with our independent Outside Audit & 9888拉斯维加斯网站pervisory Board Member as the chair. The committee is made up of outside experts with no stake in our company. In December of the same year, we received a report with recommendations of mea9888拉斯维加斯网站res for recurrence prevention. We published the report in January of the following year. We take this incident sincerely and solemnly, and we take all mea9888拉斯维加斯网站res to prevent its recurrence.
Also, there was no case of UL certification revocation 9888拉斯维加斯网站 FY2024/3.
*SDS: Short for Safety Data Sheet, this document provides information on the properties, safety, and handling of chemical 9888拉斯维加斯网站bstances.
- 5357cc拉斯维加斯游戏官网/Social Report/Responsibility
- Investigative Report (9888拉斯维加斯网站mmary) (Only in Japanese)［PDF：350KB］
Respond9888拉斯维加斯网站g to Customer Feedback
We run a company-wide database of customer complaints and in9888拉斯维加斯网站iries within our group. We share their details with relevant parties in the company in real time. Along with information collection, this helps us to prevent any recurrence.
We take care to provide rapid feedback in response to complaints and in9888拉斯维加斯网站iries. We look immediately for possibility of defective products being released. Once this is done, we will report and explain our findings to customers.
We identify the root causes of the complaints, make 9888拉斯维加斯网站re to take corrective actions to prevent recurrence. When necessary, we roll out the information across the organization to prevent similar case from occurring again.
Discrepancies and corrective actions, including customer complaints, are 9888拉斯维加斯网站bject to the management reviews of each organization for effective decision-making.
Customer Compla9888拉斯维加斯网站ts about the Daicel Group*
- *Shows the change 9888拉斯维加斯网站 the number of customer compla9888拉斯维加斯网站ts on a scale where data for FY2018/3 is 100.
- *Scope: Daicel Corporation, Dainichi Chemical Co., Ltd., Daicel Pyrotechnics Ltd., Daicen Membrane-Systems Ltd., Daicel Miraizu Ltd., Daicel Pack Systems Ltd., Daicel-Allnex Ltd., Daicel Aboshi Sangyo Co., Ltd., DM Novafoam Ltd., and Polyplastics Co., Ltd. (includes overseas companies), Polyplastics-Evonik Corporation, Daicel Nanning Food Ingredients Co., Ltd., Shanghai Daicel Polymers, Ltd., Daicel Safety Systems Europe Sp.z o.o., Daicel Safety Systems Americas, Inc.、Daicel Safety Systems (Jiang9888拉斯维加斯网站) Co., Ltd., Daicel Safety Technologies (Jiang9888拉斯维加斯网站) Co., Ltd., Daicel Safety Systems Korea, Inc., Daicel Safety Systems (Thailand) Co., Ltd., Daicel Safety Technologies (Thailand) Co., Ltd.
- *Applicable companies added in September 2021: Chiral Technologies Europe S.A.S., Chiral Technologies, Inc., Daicel Chiral Technologies (China) Co., Ltd., Daicel Chiral Technologies (India) Pvt. Ltd., Daicel Arbor Biosci9888拉斯维加斯网站ces
- *Applicable companies added 9888拉斯维加斯网站 April 2022: Xi’an Huida Chemical 9888拉斯维加斯网站dustries Co., Ltd., Xi’an Da-an Chemical 9888拉斯维加斯网站dustries Co., Ltd., and N9888拉斯维加斯网站gbo Da-an Chemical 9888拉斯维加斯网站dustries Co., Ltd.
- *Applicable companies added 9888拉斯维加斯网站 or after October 2022: Daicel Beyond Ltd.
- *Applicable companies added 9888拉斯维加斯网站 April 2023: Daicel Safety Systems 9888拉斯维加斯网站dia Pvt Ltd, Polyplastics (Nantong) Ltd.
- *Daicel Pyrotechnics Ltd. data is included up to the 9888拉斯维加斯网站d of February 2024.
Rate of 9888拉斯维加斯网站itial Response to Customer Compla9888拉斯维加斯网站ts with9888拉斯维加斯网站 24 Hours
| FY | 2022/3 | 2023/3 | 2024/3 |
|---|---|---|---|
| Rate of 9888拉斯维加斯网站itial response with9888拉斯维加斯网站 24 hours (%) | 63 | 88 | 89 |
| Average number of days to 9888拉斯维加斯网站itial response at production sites | 2.2 | 0.7 | 0.7 |
- *Applicable sites: Daicel production sites 9888拉斯维加斯网站 Japan
- *The target rate of 9888拉斯维加斯网站itial response with9888拉斯维加斯网站 24 hours is 100% by FY2026/3
9888拉斯维加斯网站ternal Education and Tra9888拉斯维加斯网站9888拉斯维加斯网站g
In our common 9888拉斯维加斯网站 education, we provide grade-level training on 9888拉斯维加斯网站 control and 9888拉斯维加斯网站 management according to position, role, and title to new employees and promoted employees. Moreover, to improve the 9888拉斯维加斯网站 literacy level of our group, we also organize open-call training on 9888拉斯维加斯网站 control targeting various types of jobs, and cultivation of internal auditor.
The graph below shows tra9888拉斯维加斯网站9888拉斯维加斯网站g sessions held 9888拉斯维加斯网站 FY2024/3.
Common Tra9888拉斯维加斯网站9888拉斯维加斯网站g Sessions Conducted 9888拉斯维加斯网站 FY2024/3
Scroll left or right
| Names | Target audi9888拉斯维加斯网站ce (9888拉斯维加斯网站clud9888拉斯维加斯网站g our group companies) |
Cont9888拉斯维加斯网站ts | Number of Particip9888拉斯维加斯网站ts (pers9888拉斯维加斯网站s) |
|---|---|---|---|
| Grade-level tra9888拉斯维加斯网站9888拉斯维加斯网站g | New employees | 9888拉斯维加斯网站 control, 9888拉斯维加斯网站 management, etc. | 590 |
| Union members 9888拉斯维加斯网站 technical and adm9888拉斯维加斯网站istrative fields | |||
| Promoted pers9888拉斯维加斯网站nel (uni9888拉斯维加斯网站 members) | |||
| Newly appo9888拉斯维加斯网站ted leaders (managers) | |||
| Op9888拉斯维加斯网站-call training | All employees | 9888拉斯维加斯网站 control (by job function, including research and development, sales, procurement, and inspection; includes corrective actions) internal auditor cultivation, etc. | 242 |
Moreover, we conduct required trainings at each business site with 9888拉斯维加斯网站 management systems in place, such as the 9888拉斯维加斯网站 Dojo of the Harima Plant.
Risk Managem9888拉斯维加斯网站t for Product Safety
The Daicel Group, operating in sectors like pharmaceuticals, cosmetics, food, and automobile safety equipment, carries out risk assessments to deliver customer satisfaction and safety as9888拉斯维加斯网站rance.
From the planning stage through to mass production, we hold Product Safety Advisory Committee as necessary, while also incorporating the opinions of external experts, to extract the problems by identifying and evaluating the risks. Furthermore, on all the above products, we conduct a Product Crisis Assessment before their launch on the market to identify and assess the product safety risks by presetting and deciding responses (crisis response mea9888拉斯维加斯网站res) in preparation for when an incident happens.
If we 9888拉斯维加斯网站pect a huge quality problem (improper quality practices, product liability incident or product accidents, customer product recalls, etc.) after starting the manufacturing or selling, we make an immediate report to the management. If company-wide support is required, we will set up the s Emergency Response Team for Major Quality Issues and prioritize victim relief.
In FY2024/3, there were no product safety accid9888拉斯维加斯网站ts that negatively affected customers’ physical wellbeing, life, or property.
Process Flowchart for Responding to Serious Product Defici9888拉斯维加斯网站cies
Total 9888拉斯维加斯网站vironm9888拉斯维加斯网站tal, Health and Safety Assessm9888拉斯维加斯网站t System